Role description and responsibilities:

We need someone to join our growing Aftermarket team to help us support and sell the required spares to our customers to ensure their equipment is always running efficiently and providing them with the best protection.  The role will encompass the following responsibilities.

• Dealing with new and existing customers base, receiving, and evaluating enquiries, generating written or verbal quotations, order receipt, order entry, acknowledgement and works orders.
• Liaising with new and existing customers regarding spares prices, availability and advise on our full product range and services for oil/dust extraction systems.
• Engaging with customers to converting quotations into sales.
• Proactively seeking out new customers to increasing sales.
• Management of key accounts and the administration responsibilities.
• To help constantly improve Filtermist’s customer service, quoting, order processing and conversion rates.
• The above list is not exhaustive and may be varied or added to as the aftermarket department is a rapidly growing area of the business. There is huge potential of departmental growth, individual growth, and development.

Experience:  At least 3 years in a similar sales and customer service role with comparable goals and responsibilities.

Education: Have a good level of education (to GCSE standard in Maths and English grade C or above). Above this you need to be experienced with Microsoft Office Programs.

Skills: You must have excellent telephone communication skills and ability to communicate at all levels. To be efficient, effective, and highly organised with the ability to plan and manage your own time where prioritisation is key. You need to be an individual who has excellent sales ability and understands how to frame a clear, concise, and compelling sales pitch. Then manage the sales process through with a strong administration ability.

Characteristics: This is an autonomous position, so you should be self-sufficient and self-motivated. We require the individual to have a positive attitude, with a high attention to detail with a strong ability to work under pressure. It’s also a developing role, so you must be able to gracefully receive criticism and feedback about your work.

Desirable but not essential:  It would be ideal if you have experience or understanding with the following.

• Oil and dust extraction systems.
• Manufacturing, engineering, or distribution industry.
• Opera.
• CRM.

Salary and Benefits Package:

• Salary - £24,000.00 - £26,000.00
• Commission on sales/ invoicing
• Internal training
• Hybrid working
• Birthday Holiday

Download full job description

To apply, email grouprecruitment@filtermist.com with your CV

Filtermist is a Telford based company that supports our customers by providing them and their employees with clean air solutions, which is at the heart of our brand. We need someone to join the growing team to help us support and sell stand-alone or dust and fume extraction solutions to our customers. The role is field based with a high level of customer interaction, either via phone, video or face to face meetings. The role will encompass the following responsibilities.

• Research and identify new business opportunities for the range of dust and fume extraction products - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets
• Seek out the appropriate contact in an organisation
• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Foster and develop relationships with customers/clients
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• Think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business
• Have a good understanding of the businesses' products or services and be able to advise others about them and cross-sell/upsell products from other divisions where appropriate
• Discuss promotional strategy and activities with the marketing department
• Liaise with the finance team, warehousing, and logistics departments as appropriate
• Seek ways of improving the way the business operates
• Attend seminars, conferences, exhibitions and networking events where appropriate
• Keep abreast of trends and changes in the business world
• Provide sales reports and forecasts for management, as and when required
• Providing Senior Technical Sales Managers with leads when larger extraction system requirements have been identified.

To be considered for this role, ideally you should have the following:

Experience: At least 3 years in a similar sales or Business development role with comparable goals and      responsibilities.

Education: Have a good level of education (to GCSE standard in Maths and English grade C or above). Above this you need to be experienced with Microsoft Office Programs.

Skills: 

• Tenacity and drive to seek new business and meet or exceed targets
• An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
• Interpersonal skills for building and developing relationships with clients
• Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills
• IT skills, including the use of spreadsheets
• Teamworking skills and a collaborative approach to work
• Decision-making skills
• The ability to multitask and prioritise your workload
• Project management and organisational skills
• The ability to motivate yourself and set your own goals
• The ability to think strategically and combine Negotiating skills
• The ability to analyse sales figures and write reports
• A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
• Initiative and the confidence to start things from scratch.
• The desire to continuously improve through personal development and training

 

• Characteristics:  This is an autonomous position, so you should be self-sufficient and self-motivated. We require the individual to have a positive attitude, with a high attention to detail and a strong ability to work under pressure. It’s also a developing role, so you must be able to accept and act on feedback about your work. Your profile should be complemented by a great work ethic, willingness to assume responsibility.
• Desirable but not essential:  It would be ideal if you have experience or understanding with the following.
  • Industrial ventilation
  • Dust, Fume, Spray or Mist extraction.
  • Engineering background
  • Knowledge of LEV and LEV systems.
  • Understand the COSHH regulations and HSG258.
  • BOHS P602 Qualifications or similar.

Benefits Package

• Commission on sales/ invoicing
• Healthcare
• Company Pension
• Comprehensive Internal training
• Birthday Holiday

To apply, email grouprecruitment@filtermist.com with your CV

Roles description and Responsibilities:

Filtermist is a Telford based company that supports our customers by providing them and their employees with clean air solutions. This is an exciting opportunity to join our growing team which is based at    Filtermist’ s headquarters in Telford.

Business Support duties include ensuring all incoming enquiries are directed to the correct part of the business.  The role also includes a wide variety of Administration duties for which training will be given. Providing excellent Customer Service for our diverse range of customers is of paramount importance to our business - this role is pivotal in helping Filtermist deliver a first-class Customer Experience.

The successful applicant will be responsible for the following:

• Act as the first point of contact for Filtermist . This includes answering, screening, and forwarding incoming phone calls to the correct individual/department.
• Management of the company sales email address inbox to ensure all emails are forwarded to the correct contact in a timely manner.
• Providing first class customer service by responding quickly to all enquiries and ensuring any issues are dealt with promptly.
• Working with the Customer Experience Team to identify and implement process improvements.
• Assisting with a wide variety of administration tasks, including Triage and Customer Care.
• Administration cover for holidays and sickness.
• Supporting the business with accommodation/vehicle bookings when required.
• Supporting with external visits, catering requirements, transport etc.
• Support with sourcing items if required.

To be considered for this role, ideally you should have the following:

Experience: At least 3 years in a similar Administration/Reception/Customer Service role with comparable responsibilities.

Education: Have a good level of education (to GCSE standard in Maths and English – ideally grade C or above). The successful applicant will also need to be experienced with Microsoft Office Programs including Word and Excel.

Skills:

• Exceptional customer service and interpersonal skills
• The ability to communicate with people across all levels of the business
• Multitasking and time-management skills, with the ability to prioritise workload
• Accuracy and a keen attention to detail
• The ability to work effectively as part of a team
• Problem solving skills
• The ability to work at a fast pace and to meet deadlines
• Excellent organisational skills
• The ability to work under pressure

 

Characteristics:  The successful applicant should possess a friendly, polite, and upbeat manner on the telephone and understand the importance of delivering an excellent level of service to both internal and external customers. Filtermist has a very fast-paced working environment, so the ability to prioritise workload and work under pressure is essential.

Salary and Benefits Package:

• Salary – £26k
• Comprehensive induction training
• Birthday holiday
• Refer a friend scheme
• Company health scheme
• Healthplan
• Pension

To apply, email grouprecruitment@filtermist.com with your CV